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Customer Satisfaction Questionnaire

Dear customer, we would like to know your opinion about our service. There are 9 questions and it will only take you a couple of minutes.

Please, answer the following questions by choosing one option on the scale from very satisfied to very dissatisfied.

How satisfied are you with the following?

1. Overall, how satisified are you with the customer service experience?






2. Promptness of our service – did you have to wait before speaking to a representative?






3. Standard of communication – did you understand the representative well when she explained the order handling procedure?






4. Offered solution – did our representative manage to offer you a solution that served your needs best?






5. Delivery date – was you order ready on time?






6. Presentation / format of the document






Please, answer briefly the following questions:

Is this your first visit at our agency?

 

How did you hear of us?

Do you use translation services on regular basis?

 

What could we have done to serve you better? We would appreciate any additional feedback.

Spam protection (please, answer the folowing question):